Terms of Business

Dalmatica Event Solutions (Europan d.o.o.) offers rental services for hospitality equipment subject to the following terms of business:

Delivery

• We deliver throughout Croatia.
• Delivery hours are Monday to Friday, from 08:00 to 15:00.
• Delivery prices are determined based on the delivery location, weight, and volume of the ordered products.
• Orders received by 12:00 can be delivered the next business day, unless specific requirements necessitate a longer preparation time.

Rental and service duration

• All prices are expressed in euros (€) and include VAT.
• Prices apply for a 24 hour rental period starting from the time of delivery.
• To extend the rental period, you must contact our team in a timely manner to arrange terms and additional costs.
• The customer is responsible for returning the equipment in the same condition in which it was delivered.
• In case of damage or loss of equipment, we reserve the right to charge for repair, replacement, or the full value of the damaged equipment, as per the current price list.

Pickup and return of equipment

• The customer must inspect the equipment upon pickup and report any damages or deficiencies.
• The equipment must be returned clean and in proper condition. If the equipment is returned unclean, we reserve the right to charge cleaning fees.

Payment

• Payment can be made by credit card during the order process or in cash upon pickup.
• Accepted cards and security protocols:
  
  • Visa
  • MasterCard
  • Maestro
  • Diners
  • Discover
  • Visa Secure
  • MasterCard Identity Check
  • Diners sigurna kupnja
• For online payments, we use CorvusPay, a secure card transaction processing system. For more information on security, refer to the "Online Payment Security Statement."

Liability and Damages

• The customer assumes responsibility for the safekeeping and proper use of rented equipment.
• In case of damage, loss, or non-return of equipment, we reserve the right to charge for repair, replacement, or the full market value of the equipment.
• The equipment is not insured against damage caused by improper handling or accidental incidents caused by the customer.

Order cancellation and modifications

• Orders can be canceled at no cost up to 24 hours before the scheduled delivery time.
• For cancellations within 24 hours of delivery, we reserve the right to charge a fee of up to 50 percent of the total order value.
• Changes to orders are possible by prior agreement, depending on equipment availability.

General Terms

• Dalmatica Event Solutions reserves the right to amend these terms of business without prior notice.
• We will strive to resolve any disputes arising from the use of our services amicably. If an agreement cannot be reached, disputes will be resolved before the competent court in Zadar.

For additional information or inquiries, feel free to contact us at:

• E-mail: kontakt@desolutions.com.hr
• Phone: +385 98 464 182

Thank you for choosing Dalmatica Event Solutions!